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Help to recover Oracle database

Posted by PDSERVICE on 3月 14, 2017 In

Question :

We had the lost of our oracle database, and we couldn't recover using oracle recovery methods, we were trying your product but we couldn't recover nothing in a test environment, your tool doesn't work when we selected the datafiles and tried to recover.

Before buy the licence we need to Know if the database will be recover, we need some help to make the test and take the decision to buy the product.

I am going to explain the situation, the server where de database is suffering damage to the disk, then the tablespace system is corrupt and we can not read and we can not start up the database. Additionally the backup off the database was lost too and tho end our problem the export backup was damage too, in conclusion we only have the datafiles to recover data.

Answer:

pls send us the prm.log , if possible also send us your system tablespace datafile .

At least prm can process your system datafile as picture:

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		prm.log show:

Error when process inserting data into prm_files or prm_work_mode: Database './dbinfo/parnassus_dbinfo_DB_20170312094809' not found.

I think you may have no proper permission to write(PRM_HOME/dbinfo/parnassus_dbinfo_DB_20170312094809) this directory , can you pls try root user ?

Yes, we think prm can recover this case . And I will send you a payment link if you think it's ok to purchase .

All documents(English version) for PRM-DUL is on website: http://www.parnassusdata.com/en, the links are on the bottom of the website.